Website Terms & Conditions

Welcome to our online store! Woodside Cat Trees provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

When you visit Woodside Cat Trees or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Woodside Cat Trees or its content suppliers and protected by international copyright laws.

The compilation of all content on this site is the exclusive property of Woodside Cat Trees, with copyright authorship for this collection by Woodside Cat Trees, and protected by international copyright laws. Apart from content such as social bookmark logos, cart, PayPal logos etc which are owned by their various companies and protected by international copyright laws.

Woodside Cat Trees trademarks and trade dress may not be used in connection with any product or service that is not Woodside Cat Trees, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Woodside Cat Trees. All other trademarks not owned by Woodside Cat Trees that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Woodside Cat Trees.

Woodside Cat Trees grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Woodside Cat Trees. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Woodside Cat Trees. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Woodside Cat Trees and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilising Woodside Cat Trees name or trademarks without the express written consent of Woodside Cat Trees. Any unauthorised use terminates the permission or license granted by Woodside Cat Trees. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Woodside Cat Trees so long as the link does not portray Woodside Cat Trees, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Woodside Cat Trees logo or other proprietary graphic or trademark as part of the link without express written permission.

this site is provided by Woodside Cat Trees on an “as is” and “as available” basis. Woodside Cat Trees makes no representations or warranties of any kind, express or implied, as to the operation of this site or any of the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. to the full extent permissible by applicable law, Woodside Cat Trees disclaims all warranties, express or implied, including, but limited to, implied warranties or merchantably and fitness for a particular purpose. Woodside Cat Trees does not warrant this site, it’s servers, or e-mail sent from Woodside Cat Trees are free from viruses or other harmful components. Woodside Cat Trees will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

By visiting Woodside Cat Trees, you agree that the laws of the UK, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Woodside Cat Trees.

Any dispute relating in any way to your visit to Woodside Cat Trees or to products you purchase through Woodside Cat Trees shall be submitted to confidential arbitration in the UK, except that, to the extent you have in any manner violated or threatened to violate Woodside Cat Trees intellectual property rights, Woodside Cat Trees may seek injunctive or other appropriate relief in any court in the UK, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Woodside Cat Trees. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Woodside Cat Trees is run by Adrian Brock T/A Woodside Trading Norfolk

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on "Contact Us"

Payment, Shipping & Returns

Payments accepted are PayPal or cash on collection. Payment is required in full before delivery/collection.

Woodside Cat Trees is run by Adrian Brock T/A Woodside Trading Norfolk

For bespoke orders a quote will be sent first, after the acceptance of the quote we start your project after the 14 days cancellation period*. Once we are assured that you do not wish to cancel, we will invoice for a non refundable deposit before we start to secure our bespoke service for your item. The remaining payment will be required in full before delivery/collection.

* If you request our bespoke service to start straightaway - we will invoice you for a deposit, but in this instance you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel.

Delivery of cat trees, climbers and scratch posts - Unfortunately we can only offer local delivery at the moment, covering all of Norfolk, Suffolk and Cambridgeshire. If you would like to arrange collection or an alternative delivery solution please feel free to contact us. We are looking into sourcing a courier service for the future.

Delivery of cat toys - Cat toys can be posted to UK mainland only. Price of postage will vary depending on type of toy and amount required.

All items purchased from Woodside Cat Trees which are shipped by a courier arranged by you (the purchaser) made pursuant to a shipment contract. This basically means that the risk of loss or damage in transit and title for such items pass to you upon our delivery to the carrier.

If you have arranged to collect you item/s, we will work with you to arrange a suitable day/time for you to collect and any directions required. Please make sure you have suitable transport for your item/s. If for any reason you can not collect on the day/time arrange please contact us as soon as possible to inform us, so we can re-arrange a day/time with you.

Please note we advise that all cat trees, climbers and scratch posts are not carried by the plinths. Although we do attach them securely handling the item by the base, and supporting branches is the safest way to carry them. For large items we advise two people to carry due to size and weight. Due to the shapes of our cat trees all dimensions are approximate, please make sure you can arrange suitable transport for them.


You have the right to cancel an order for goods made at a distance starting from the moment you place your order and ends 14 days from the day you receive your goods. If you wish to cancel your order please contact us as soon as possible.

Items must be returned in the same condition as sent, in unused condition and in any original packaging.

We aim to refund within 14 days of either Woodside Cat Trees receiving the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

If the buyer cancels their order, the buyer is responsible for paying for any return postage costs.

We do not accept returns on any items which:
Have been collected from us. This is because you will have the chance to inspect the item before buying, and you have acknowledged that you are happy with the product before leaving with it.

Bespoke items as products made to order are not covered by The Consumer Contracts Regulations.

Faulty items, please inform us as soon as you are aware of the fault. We do not refund for any faults that have been caused by misuse or mishandling of any products. For example moved or carried by plinths or used by persons or animals other than normal sized domestic cats.

Product Advise and Disclaimers

Woodside Cat Trees attempt to be as accurate as possible. However, Woodside Cat Trees does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Woodside Cat Trees itself is not as described, your sole remedy is to return it in unused condition.

Please note: Due to the shapes of our cat trees, climbers and scratch posts, all dimensions are approximate. Actual colours may vary slightly from what appears online, due to monitor differences.

Please contact us if you have an enquiry about our bespoke service. Include as much information as possible, such as size, number of plinths, colours, for how many and what breed of cat/s etc that may be required.

A deposit will be required to secure your bespoke order.

You have the right to cancel a bespoke order service if the order is made via email or phone. You right to cancel starts the moment you enter into the contract and lasts 14 days.

We take the utmost care when making our cat trees, climbers and scratch posts.
Making sure fixings etc secure and not protruding. The furniture is made to be a solid structure, and a safe environment for your cats. We only use natural sisal rope, which is safe for your cats to scratch.

We do not advise the use of any cat furniture by adults, children, dogs etc. Although they are made to be sturdy they are designed for use by domestic cats.
*(Please see our note about large breeds).

Please make sure you check over your cat furniture when you get it home, for any fittings that may have become loose in transit. Tighten if required. Also check regularly for any fittings that have loosened or damage over time, to ensure your cats stay safe when using their furniture. Please note even though we season the wood, with it being a natural product it does have a tendency to expand/contract over time with various temperatures etc, this may mean a need to tighten fittings or odd splits to the wood, these should be filled with appropriate products to maximise safety.

We take no responsibility for any misuse or lack of checks with any of our cat furniture.

(If you have a large breed such as a Maine Coon we advise the use our bespoke service for a piece of cat furniture designed especially for larger breeds)

We advise you supervise your cat when playing with all cat toys. We all know how enthusiastic our cats can be with toys, so please check the toy regularly for any signs of damage, and dispose of any toys that show any damage that may pose a threat to your kitty.

We take no responsibility for any harm caused by toys that should have been removed from your kitty due to damage from play or misuse.